This section is intended to provide an overview of our policies and practices.  It is not meant as a detailed or comprehensive list of policies.  Additional details about our policies and privacy practices is provided as part of your new client/patient paperwork at your first office visit.

Payment is due at the time services are provided (except Medicare).  The easiest and most convenient way to pay is by credit card or debit card.  We accept Visa, MasterCard, American Express, and Discover.  For individuals with PPO coverage, we will gladly assist you in filing a claim with your insurance company so that you may receive reimbursement from your carrier in accordance to your policy benefits.  For additional information on payment and insurance related issues, please contact us.

Communication with your counselor will be kept in confidence and will not, except under the circumstances explained below, be shared with anyone outside of the Counseling Center, unless you give us written authorization to do so.
Exceptions to confidentiality mandated or permitted by law include:

• We may break confidentially if there is risk of imminent harm to any person (yourself or another identified person).
• When we have reason to suspect that a minor, elderly or disabled person is in danger of being abused or neglected we are legally required to report this to the appropriate authorities.
• If a court of law or federal security entity orders the release of certain information about a client we are legally required to comply with this order (although we work to release the minimum information needed).
• To obtain reimbursement from your insurance provider (although we work to release the minimum information needed).
• If you file a lawsuit or other legal action against your counselor, the counseling center, or its employees, information from your records could be released as appropriate to respond to the lawsuit.

Your visit has been reserved specially for you.  Therefore, the full session fee will be charge for cancellations or re-scheduled appointment with less than 24 hours notice.

In the event of an emergency, please call your therapist at the phone number listed on their business card. If you are not able reach your therapist, please call Chantal Gagnon at 954-559-2936. If you are unable to reach Ms. Gagnon or your therapist, contact the Broward County 24 hour Crisis Hotline at 954-463-0911, or call 911, or go to your local emergency room.